LOW = No Service Interruptions; General Questions | NORMAL = Degraded Operations; Slight Impairment | HIGH = Severe Impact; A Major Function is Down | URGENT = Business Critical; Complete Loss of Function; Entire System is down
Please be as detailed as possible with the problem you are experiencing.
I acknowledge and agree that by submitting this support ticket, I may be billed for services rendered. If resolution or troubleshooting requires engineering or professional services and is estimated at 3 hours or less, work will proceed and I agree to be invoiced for the time used (up to 3 hours). If more than 3 hours are needed, BrainSell will contact me for approval before continuing.
Your case will be automatically assigned to an engineer based on the system chosen above, or by your managed services agreement (if applicable). If you prefer a certain engineer to work on your case, please note that here and we will do our best to accommodate your request.